Do you have prior experience in quality assurance? Gate 1 Travel, one of the leading travel organizations specializing in international vacation packages, has an amazing opportunity for the right individuals to join our company.
Gate 1 is currently interviewing candidates for the full-time Call Quality Assurance Agent position. You must have prior experience.
Key Responsibilities include but are not limited to:
Promotes a continuous learning environment and assists in improving individual and overall agent quality while driving performance expectations.
Makes continuous improvement recommendations based on monitoring observations.
Reports any on-going problems to Management
Ability to work under limited supervision and ability to prioritize work in order to support various projects and call volumes
Ideal candidates will have stable work history and strong skills including:
Outstanding active listening, personal organization and attention to detail skills
Excellent computer/technology/internet skills
Required experience and education:
Gate 1 Travel is committed to a non-smoking company. We are not interviewing or hiring candidates that use tobacco products.
For immediate consideration please send your resume and salary requirements.
Mission: To deliver More of the World for Less by developing quality, affordable vacations for North Americans. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations. To constantly innovate and be a leader in technology.
•Founded in 1981 with 3 employees; now with over 400 employees worldwide
•Headquarters: Fort Washington, PA (Suburban Philadelphia)
•Overseas Offices: Argentina, Australia, China, Costa Rica, Czech Republic, Ecuador, Egypt, Great Britain, Greece, Hungary, India, Ireland, Israel, Italy, Morocco, Peru, Spain & Thailand
•30+ years of providing travel services to clientèle
Location/Region: Fort Washington, PA (US)