Serves as the initial contact person within the facility, principally responsible for all front desk and reception
activities. As needed, cross-trained to assist the back office as a Medical Assistant/Clinical Care
Specialist/MA either during normal front office shift or as back up for unplanned or scheduled MA absence.
Greets patients in a service oriented and professional manner, answers phones, monitors the reception area
for patient comfort and potential emergencies, registers and collects payments from patients. Assists in
coordinating patient care from an administrative perspective. Answers phone calls from patients with clinical
questions and routes the phone messages to the appropriate provider.
EDUCATION: High school graduation or equivalent; completion of an approved Medical Assistant program.
EXPERIENCE: 1 year experience working in an ambulatory care medical office, preferably in a paperless
environment; minimum of externship in a medical or ambulatory health setting. 2 years back office medical
experience strongly preferred.
LICENSE/CERT/REG: CMA (Certified Medical Assistant) by the American Association of Medical Assistants
or RMA (Registered Medical Assistant) through the American Medical Technologists; CPR Certification.
SKILLS: Ability to type 40 words per minute; basic computer skills; excellent verbal /written communication
and customer service skills. Clinical competency as verified during the initial 90 day orientation period and
annually thereafter. Computer and Electronic Medical Record skills and ability to function in a variable clinical
Location/Region: Baltimore, MD